Telehealth Crisis Management

Telehealth is the use of electronic means or technology to provide medical and mental health services by any medical or mental health discipline. It is not a separate medical or mental health services. It is simply a different means through which a practitioner can deliver services that have historically been delivered in person in the medical and mental health field. Telehealth is discipline neutral, meaning that all medical and mental health disciplines can use the technology modality to provide services.

The need for medical and mental health has dramatically increased and, with advances in technology and current health concerns, the use of patient care at a distance has also increased. All age groups and all diagnoses have shown an increase in the need of treatment. With the increased use of telehealth there is an increased need for education concerning legal considerations and compliance during a telehealth appointment.

The research into telehealth has consistently shown it to be an effective delivery system for medical and mental health services. Some studies have even found that telehealth services may actually be preferable to in-person care in certain populations and situations. Children and adolescents and veterans in particular, seem to especially benefit from the use of telehealth. Telehealth is NOT the be-all and end-all in the delivery of therapy. Nor is it for every patient or every practitioner. Clearly, there are limitations. The limitations may be driven by a particular practitioner’s level of skill or confidence in treating certain cases online. This course is to provide education concerning telehealth crisis management.

This course brings attention to patient treatment during distancing. The course is designed to provide education on crisis management for practitioners who use telehealth.


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Learning Objectives:

  • Understanding and identifying a patient in crisis during a telehealth appointment.
  • Developing an emergency management plan.
  • The importance of a local emergency services listings at distant locations.
  • Establishing protocol bounds and responsibilities of practitioners.
  • Telehealth de-escalation strategies.
  • Identifying mental and medical health status during a telehealth appointment.
  • Understanding culturally appropriate crisis interventions.
  • Identifying the signs of a patient in crisis.
  • Understanding the need and options for local patient support.
  • Appreciate the cultural contexts of the local area of the patient.
  • Identifying the mental status of a patient using telehealth.
  • Importance of ongoing verification of local emergency services
  • Understanding the benefits and consequences of interventions


Course Format:

Telehealth Crisis Management Part 1

  • Understanding the Signs of a Crisis
  • Mental and Medical Status of the Patient
  • Crisis Management
  • Emergency Management Plan


Telehealth Crisis Management Part 2

  • List of Active Patient – Local Emergency Services
  • Ongoing Verification of Local Emergency Services
  • Establish Practitioner Protocol, Bounds and Requirements During a Crisis
  • De-escalation Strategies in Crisis


Telehealth Crisis Management Part 3

  • Need and Options for Local Support
  • Need and Options for Local Support
  • Best Practices in Culturally Appropriate Crisis Intervention


Learning Outcomes Conditions:
Complete self-paced certification in its entirety.
Pass all quizzes and final with 80% or better.

Education Hours:
You will receive a completion certificate with 1.75 AMA PRA Category 1 Credits from MedChi The Maryland State Medical Society for this course when all Learning Outcomes Conditions have been met.

Approximate Learning Time: 1.75 – 2.0 hours
This course is online and should take approximately 1.75 – 2.0 hours to complete.