TeleMental Health Crisis Management

Telemental health is the use of electronic means or technology to provide mental health services by any mental health discipline. It is not a seperate medical or mental health services. It is simply a different means through which a practitioner and deliver services that have historically been delivered in person in the mental health field. Telemental health is discipline neutral, meaning that all mental health disciplines can use the technology modality to provide services.

The need for mental health has dramatically increased and, with advances in technology and current health concerns, the use of patient care at a distance has also increased. All age groups and all diagnoses have shown an increase in the need of treatment. With the increased use of telemental health there is an increased need for education concerning crisis management during a telemental health appointment.

The research into telemental health has consistently shown it to be an effective delivery system for mental health services. Some studies have even found that telemental health services may actually be preferable to in-person care in certain populations and situations. Children and adolescents and veterans in particular, seem to especially benefit from the use of telemental health. Telemental health is NOT the be-all and end-all in the delivery of therapy. Nor is it for every client or every clinician. Clearly, there are limitations. The limitations may be driven by a particular provider’s level of skill or confidence in treating certain cases online. This course is to provide education concerning telemental health crisis management.

This course brings attention to patient treatment during distancing. The course is designed to provide education on how to best treat a patient during a telemental health crisis for patient safety.


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Learning Outcomes:

  • Understanding and identifying a patient in crisis during a telemental health appointment.
  • Developing an emergency management plan.
  • The importance of a local emergency services listings at distant locations.
  • Establishing protocol bounds and responsibilities of practitioners.
  • TeleMental health de-escalation strategies.
  • Identifying mental and medical health status during a telemental health appointment.
  • Understanding culturally appropriate crisis interventions.
  • Identifying the involuntary commitment process.
  • Identifying the signs of a patient in crisis.
  • Understanding the need and options for local patient support.
  • Appreciate the cultural contexts of the local area of the patient.
  • Identifying the mental status of a patient using telemental health.
  • Discussing the benefits and consequences of interventions.


Course Format:

TeleMental Health Crisis Management Part 1

  • Understanding the Signs of a Crisis
  • Mental and Medical Status of the Patient
  • Crisis Management
  • Emergency Management Plan
  • List of Active Patient – Local Emergency Services


TeleMental Health Crisis Management Part 2

  • Ongoing Verification of Local Emergency Services
  • Establish Practitioner Protocol, Bounds and Requirements During a Crisis
  • De-escalation Strategies in Crisis
  • Need and Options for Local Support


TeleMental Health Crisis Management Part 3

  • Involuntary Commitment Process
  • Best Practices in Culturally Appropriate Crisis Intervention


TeleMental Health Crisis Management Part 4

  • Local Area Systems and Cultural Context
  • Benefits and Consequences of Interventions


Learning Outcomes Conditions:
Complete self-paced certification in its entirety.
Pass all quizzes and final with 80% or better.

Education Hours:
You will receive a completion certificate with 1.75 AMA PRA Category 1 Credits from MedChi The Maryland State Medical Society for this course when all Learning Outcomes Conditions have been met.

Approximate Learning Time: 1.75 – 2.0 hours
This course is online and should take approximately 1.75 – 2.0 hours to complete.