TeleMental Health Client – Practitioner Protocol

TeleMental Health is the use of electronic means or technology to provide medical and mental health services by any medical or mental health discipline. It is not a seperate medical or mental health services. It is simply a different means through which a practitioner can deliver services that have historically been delivered in person in the medical and mental health field. TeleMental Health is discipline neutral, meaning that all medical and mental health disciplines can use the technology modality to provide services.

The need for medical and mental health has dramatically increased and, with advances in technology and current health concerns, the use of client care at a distance has also increased. All age groups and all diagnoses have shown an increase in the need of treatment. With the increased use of TeleMental Health there is an increased need for education concerning legal considerations and compliance during a TeleMental Health appointment.

The research into TeleMental Health has consistently shown it to be an effective delivery system for medical and mental health services. Some studies have even found that TeleMental Health services may actually be preferable to in-person care in certain populations and situations. Children and adolescents and veterans in particular, seem to especially benefit from the use of TeleMental Health. TeleMental Health is NOT the be-all and end-all in the delivery of therapy. Nor is it for every client or every practitioner. Clearly, there are limitations. The limitations may be driven by a particular practitioner’s level of skill or confidence in treating certain cases online. This course is to provide education concerning TeleMental Health client practitioner protocol.

This course brings attention to client treatment during distancing. The course is designed to provide education on client – practitioner protocol for practitioners who use TeleMental Health.

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Learning Objectives:

  • Implement screening for suitability to engage in TeleMental Health
  • Use ethically sound practices when conducting appropriate screening and intake
  • Perform ongoing client risk assessments
  • Demonstrate ethical responsibility for understanding how the client self-identifies
  • Conduct client assessment (general)
  • Apply mental health theory and interventions
  • Conduct assessment of the client’s personal resources and abilities
  • Develop rapport with clients
  • Sustain appropriate clinician relationships/boundaries
  • Obtain and maintain proper documentation
  • Implement and execute setting of expectations sessions
  • Evaluate ongoing effectiveness of TeleMental Health
  • Demonstrate how to make appropriate referrals
  • Contraindications for TeleMental Health
  • Ethics related to screening and intake
  • Risk factors such as domestic violence, suicidality, homicidally
  • Mental health theories
  • Appropriate and effective TeleMental Health interventions
  • Client community resources in the geographic area in which client lives
  • Ethics and guidelines regarding clinician relationships/boundaries
  • Proper documentation
  • Ethics regarding documentation
  • Scope of process of TeleMental Health
  • National and client-local resources
  • Ability to elicit information regarding client resources and abilities in relation to TeleMental Health
  • Ability to develop rapport including recognition of facial expressions and nonverbal communication
  • Ability to implement assessments
  • Ability to use summaries, reflections, affirmations, and questions effectively
  • Ability to facilitate client’s cultural self-identification


Learning Outcomes Conditions:
Complete self-paced certification in its entirety.
Pass all quizzes and final with 80% or better.

Education Hours:
You will receive a completion certificate with 2.0 CE for this course with NBCC ACEP No. 7167 when all Learning Outcomes Conditions have been met

Approximate Learning Time: 2.0 hours

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