Telemental Health Crisis Management

TeleMental Health is the use of electronic means or technology to provide medical and mental health services by any medical or mental health discipline. It is not a seperate medical or mental health services. It is simply a different means through which a practitioner can deliver services that have historically been delivered in person in the medical and mental health field. TeleMental Health is discipline neutral, meaning that all medical and mental health disciplines can use the technology modality to provide services.

The need for medical and mental health has dramatically increased and, with advances in technology and current health concerns, the use of client care at a distance has also increased. All age groups and all diagnoses have shown an increase in the need of treatment. With the increased use of TeleMental Health there is an increased need for education concerning legal considerations and compliance during a TeleMental Health appointment.

The research into TeleMental Health has consistently shown it to be an effective delivery system for medical and mental health services. Some studies have even found that TeleMental Health services may actually be preferable to in-person care in certain populations and situations. Children and adolescents and veterans in particular, seem to especially benefit from the use of TeleMental Health. TeleMental Health is NOT the be-all and end-all in the delivery of therapy. Nor is it for every client or every practitioner. Clearly, there are limitations. The limitations may be driven by a particular practitioner’s level of skill or confidence in treating certain cases online. This course is to provide education concerning TeleMental Health crisis management.

This course brings attention to client treatment during distancing. The course is designed to provide education on crisis management for practitioners who use TeleMental Health.

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Learning Objectives:

After participating in this activity, participants will be able to:

  • Create an emergency management plan
  • Assemble a list of active client – local emergency services
  • Conduct ongoing verification of status of client – local emergency services
  • Establish protocol to clarify bounds and requirements of the practitioner within client is in crisis
  • Employ de-escalation strategies in crisis
  • Assess if client is in crisis
  • Apply best practices in culturally appropriate crisis intervention
  • Demonstrate ability to manage involuntary commitment
  • The signs of crisis
  • The need for local supports (mobile teams, welfare/wellness checks)
  • Systems and cultural context of local area
  • The mental status of the client
  • The benefits/consequences of specific interventions
  • The process of involuntary commitment


Learning Outcomes Conditions:
Complete self-paced certification in its entirety.
Pass all quizzes and final with 80% or better.

Education Hours:
You will receive a completion certificate with 1.5 CE for this course with NBCC ACEP No. 7167 when all Learning Outcomes Conditions have been met

Approximate Learning Time: 1.5 hours
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